Terms and Conditions

1. INTERPRETATION AND VARIATION

1.1 In the Terms and Conditions, the following definitions apply:

“Mother & Bump” means Mother & Bump.

“Client” means any person who has completed and submitted via online bookings, phone or contact form on Mother & Bump website Reference to an appointment in the Terms & Conditions will be to the relevant appointment at which client has booked to attend treatment.

“Terms and Conditions” means these terms & conditions.

1.2 Mother & Bump reserves the right to vary and revoke the Terms and Conditions from time to time which variation it may consider necessary or desirable for the regulation of the appointment and the conduct of clients. Any such changes will be notified to clients and, until revoked, are and will be binding on clients.

1.3 The Terms and Conditions will be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.

2. REGISTERED Client

2.1 Subject to these terms and conditions, when a person has completed online bookings, mobile phone application, phone contact or contact form they will become a client of the Mother & Bump.

2.2 Acceptance of a person as a client is at the absolute discretion of the Company.

2.3 Patients must be 18 or over or have their parents’ / guardians written consent before becoming a client of mother and bump (which consent must be made available on request).

3. PRIVACY POLICY

Data Controller – Natalie Henriques (Mother & Bump)

Information Held

The following information is collected: clients name, address, date of birth, email address, phone numbers, past medical history, family medical history and case history for treatment carried out at the initial treatment session. All information is given by the patient or their carer, parent or legal guardian.

Data Collected

Information collected is sufficient for the purpose of making informed clinical decisions.

Data is collected verbally on the phone by reception staff or practitioners to book appointments and take contact details. Client contact details and appointments are stored on the computer and/or manually.

Data Storage

We use several software packages to provide clients with the best service. Third-party software providers are listed in our Privacy Policy.

acuity scheduling is the main provider from both appointment bookings and treatment notes taking and they are GDPR compliant. All client records belong to and are owned by Mother & Bump.

Data Disposal (minimum 8 years, 25 years of age for children)

Registration form via the paper form are stored securely at Mother and Bump office and are destroyed after 4 years as electronic copies are stored. Registration forms are destroyed by confidential recycling via the local council.

Records cannot be deleted before statutory requirements for data retention – 8 years or up to 25 years of age for children. Electronic records are deleted from the system after 8 years or 25 years of age for children.

Consent

Client data is also used for both operational and company marketing purposes. Operational communication includes but is not limited to appointment reminder emails and text messages, invoices and feedback requests.

We do send marketing including, newsletters, offers and discounts which client opt in to with a tick box on their first visit.

We check patients still want to receive communications on a regular basis.

We process your data using the lawful basis of consent for marketing, and fulfilment of contract and legitimate interest for processing your medical record and sending you health information and exercises relating to your condition.

Data Sharing

Information is only shared with other persons with Client’s permission.

Data would extremely rarely be shared without consent if there was a legal order or in cases of serious safety risks.

Data Checks

Every year we check all active client data is correct with a data audit

Security

Access to paper records is restricted to admin staff who have signed a confidentiality and processor confidentiality agreement.

All electronic data is password protected and access to information can be restricted. Systems are kept updated and antivirus security systems are in place and updated.

Data breaches will be detected by observing signs of unauthorised entry to storage areas, monitoring communications or becoming aware of a security breach (e.g. a virus or unauthorised log on or change to permissions) on the computer system. Data breaches will be investigated and reported to the Information Commissioner’s Office within 72 hours by the appointed person. Client’s will be informed if we believe a data breach has occurred.

Client Rights

Client’s and anyone we hold data about have some rights under GDPR: You can request to: see your data at any time, move your data to another practice, correct any inaccuracies, prevent marketing. You may request for details to be deleted but due to our legal obligation we cannot delete your health record but we can remove you from our contact list.

4. OPENING TIMES

Details of treatment times may vary from time to time. Treatment times will be published and available www.motherandbumpmassage.co.uk

5. PAYMENT TERMS

5.1 Details of treatment fees are available at motherandbumpmassage.co.uk.

5.2 All treatments are by appointment, once treatment has been provided payment would be required for the relevant treatment (apart from free Discovery Session). If you process to treatment you will be charged the full treatment price of a 1st appointment.

5.3 Payments for treatments and treatment plans in any amount are non-refundable unless otherwise stated in the Terms and Conditions.

5.4 Wellbeing plans are usable for a specific duration which is six months or twelve months from purchase depending on if you purchase six or twelve sessions. Vouchers for single treatments are valid for twelves months. All plans and vouchers are valid from and including the date of purchase and are non-refundable. In the event where we are unable to provide you with a suitable appointment, we may at our sole discretion extend the expiry date.

5.5 All vouchers purchased will be sent electronically to a preferred email address provided.

5.6 Our wellbeing plans are discounted treatment packages. Six treatments are discounted by 10% and twelve treatments are discounted by 15%. Wellbeing plans are valid for six and twelves months respectively from the date of purchase and are non-transferable and non-refundable. Single treatment vouchers are valid for twelve months.

5.7 Our vouchers carry a strict 24 hours Late Notice Policy. The full treatment cost will be charged for a treatment where cancellation or the rescheduling of a session is not made online or notice of the same is not emailed to Mother & Bump at least 24 hours prior to the booked time.

5.8 Gift Vouchers can be used in any of our Mother & Bump, however not all treatments are available, so please check before purchase.

Card Payments

5.9 All treatment bookings pre-payment is required.

5.10 Information will be saved to file for future transactions on your account. You can request your details to be removed by requesting this via the info@motherandbump.co.uk.

5.11 Your card details are stored securely with PayPal (PayPal) complies with the Payment Card Industry Data Security Standard (PCI DSS).

6. BOOKINGS, CANCELLATIONS AND LATE NOTICE POLICY

6.1 A Clients may only book or reschedule treatments for themselves via online bookings facility at motherandbumpmassage.co.uk or via the mobile phone application (if available)

6.2 Clients will be charged for a treatment where cancellation or the rescheduling of a session is not made online or notice of the same is not emailed to the info@motherandbump.co.uk at least 24 hours prior to the booked time.

6.3 We operate a 24 hour Late Notice Policy on behalf our the practitioners who provide services for Mother & Bump. In the event you can’t make your appointment or it is cancelled or rescheduled within 24 hours the full treatment charge will be applied to the booking.

6.4 The total time of your appointment includes consultation, undressing, dressing, treatment and payment, if you feel you will require more time please let Natalie know prior to your treatment.

7. SAFETY & HYGIENE

7.1 In the interests of safety and hygiene, no food is permitted within a treatment Room.

7.2 Excessive noise, disturbance or unseemly behaviour is prohibited, including abusive or threatening behaviour to anyone associated with Mother & Bump. Everyone is entitled to work in or use the clinics without fear of verbal or physical abuse. Mother & Bump will support anyone associated by taking legal action against any individual who does not respect this right.

8. GENERAL

8.1 Patients are required to give written notice to Mother & Bump of any change of address or email address. Failing such notice, all communications will be assumed to have been received by the Patient within five days of mailing to the last address notified to Mother & Bump.

8.2 Mother & Bump may if a client wishes to communicate with the client by electronic mail (“email”). By providing an email address to the Patient consents to receiving email communications from Mother & Bump, including notices pursuant to the Terms and Conditions. The client also accepts the risk that email may not be a secure and confidential means of communication. Mother and Bump will not be liable for any loss or damage suffered as a result of communicating with a client by email.

8.3 Patients must at all times observe Mother & Bump guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of Mother & Bump may issue to ensure the smooth operation of Mother & Bump for the convenience of all clients.

8.4 Any marketing, educational or other materials of any nature whatsoever produced by Mother & Bump which are made available to Patients will at all times remain the property of Mother & Bump and will be subject to the Mother & Bump’s copyright.

9. INTELLECTUAL PROPERTY

The Mother & Bump, graphics, photos & site content are the property of Mother & Bump and protected by law. Permission must be gained before you are allowed to use, make or distribute. All rights are reserved.

10. PARKING

Free parking access or a supplied parking permit at the time of treatment and parking needs to be no further than 15 metres away from the property for health and safety.

11. Home Visiting Massage Service cover South East London and North Kent

12. No Flat Visits